DispenseDoc Offers Partners a Myriad of Services

The longest-standing point-of-care pharmaceutical dispensing company, DispenseDoc, was launched after its owner learned that one in three prescriptions go unfilled at pharmacies. Convenience and cost were cited as two primary reasons that this happens. To address this gap in drug dispensing, DispenseDoc created a platform that builds long-term relationships with physician practice partners to make dispensing prescriptions more convenient and cost-effective.

DispenseDoc built these relationships through its service menu. Its service menu feeds into the pharmaceutical dispensing firm’s three programs for patients. The firm offers three methods for physicians and patients to dispense and receive their medications: the Pharmacy Benefit Managers program (PBM), its workman’s compensation program, and the cash-and-carry program.

The PBM program for private insurers allows patients to pay for their prescriptions through insurance reimbursements. The patient’s physician’s office or medical office collects the copay, and then sends reimbursement information to the insurance company.

In cases of workman’s compensation, DispenseDoc’s partnership with healthcare providers makes dispensing prescriptions and collecting reimbursements easier for physicians. Through this partnership, physicians dispense patient medications at the point-of-care office and DispenseDoc works directly with the Workers Comp insurers to cover the medications.

Finally, patients also come by their medications through a cash and carry system that allows them to pay for their medications at the point of care at a typically lower out of pocket cost than the pharmacy.

Regardless of the platform patients use, this seamless, streamlined system occurs because of the services DispenseDoc offers to its partners, point-of-care dispensing. On a typical office visit, patients see their doctor, travel to the pharmacy, and wait for their prescriptions to be filled.

DispenseDoc cuts out at least two time-consuming steps, travel to the pharmacy and the wait for the prescriptions to be filled. It does this by making it possible for patients to pick up their meds through one of the abovementioned means.

In addition, patients benefit from this streamlined approach to prescription dispensing. Patients can ask questions about their meds while at the office, making it more likely for them to follow and understand the physician’s directions. Further, physicians benefit from the fact that patients are more likely to pick up their prescriptions if they only have to make one trip.

When a healthcare provider decides to partner with DispenseDoc, the point-of-care pharmaceutical company makes sure the provider is operating within the margins of state laws and requirements. In addition to making sure that the medical office has the correct documents to dispense drugs from the office, DispenseDoc also works with more than 40 PBMs to provide detailed status updates and information on the next steps in the process.

This credentialing extends to providing healthcare providers with detailed training. The training offered includes reviewing patient eligibility, managing dispenses, tracking inventory, and settling patient insurance reimbursement.

This training includes becoming familiar with DispenseDoc’s web-based software. This tool allows medical offices to order, track, manage, and dispense medications from any computer, in addition to printing prescription labels.

As a part of the web-based program, the medical office receives notifications related to low inventory medication counts and information related to drugs that are about to expire. Additionally, DispenseDoc’s account managers work with healthcare providers to review medications available in the firm’s list of medications. The firm also routinely reviews new medications that DispenseDoc wholesalers provide and gives this information to their physician partners.

Finally, this web-based system provides physicians with a centralized store for extracting data on each prescription that is dispensed. Located in its billing system, the data is taken from information generated from the insurance claim submitted to the insurance carrier.

Using this information, each medical office is provided invoices for that calendar month. DispenseDoc also provides medical offices with assistance in reconciling dispensing costs and insurance reimbursements.

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